Free confidential hotline 016

Plan for dealing with and preventing domestic abuse among foreign immigrant populations

The Ministry of Health, Social Services and Equality, through the Government's Delegation for Gender-Based Violence, provides the telephone service for information and legal advice on gender-based violence, through the telephone number 016. Furthermore, inquiries can be sent by email to service 016 Online: 016-online@msssi.es.

Domestic violence never comes out of the blue.

Call at the first sign of abuse.

Free confidential helpline offering information on:

  • Social Resources
  • Financial aid
  • Access to sheltered housing
  • Employment advice
  • Legislation on residence papers for foreigners
  • Legal issues on criminal and civil affairs (children and family relations)

Services offered by 016 hotline:

  • Telephone and online attention.
  • Free and professional care.
  • Attention 24 hours a day 365 days of the year.
  • Attention consultations coming from all the territory of Spain.
  • Bypassing emergency calls to 112.
  • Coordination of similar services of the Autonomous Communities.
  • Information to women victims of gender-based violence and their environment on what to do in case of abuse.
  • Information on resources and rights of victims in employment, social services, financial aid, information resources, assistance and reception for victims of this type of violence.
  • Specialized legal advice, from 9 to 21 hours, Monday to Friday, and from 12 to 20 hours on Saturdays, Sundays and public holidays.
  • Telephone service in 52 languages: English, Spanish, Catalan, Basque, Galician, French, German, Portuguese, Mandarin Chinese, Russian, Arabic, Romanian, Bulgarian and other languages through a tele-translation service.
  • Derivation of calls made by minors to ANAR (Ayuda a Niños y Adolescentes) telephone for assistance to children and adolescents: 900202010.
  • Derivation of calls related to trafficking in women and girls for sexual exploitation on the telephone of the Ministry of Internal Affairs: 900105090.

People with hearing and/or speech impairment can communicate with the 016 hotline by the following ways:

  • Text Phone (DTS) through number 900 116 016
  • Telesor service through Telesor's own website. In this case you need Internet connection. telesor.es.
  • Mobile phone or PDA. In both cases you need to install a free application following the steps on the Telesor Web page: telesor.es.
  • SVisual videointerpretation Service through the svisual.org.

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